Support that actually picks up the phone.

Yes, we handle number porting for you and coordinate the switch so there's no service interruption.

The AI assistant can answer common questions, take messages, and route callers automatically, configurable for business hours or after-hours coverage.

Yes, Business Plus and Enterprise plans include native Microsoft Teams calling integration.

You can upgrade at any time, and our team will help migrate your settings with no downtime.

24/7 US-based support is included on every plan, from Starter through Enterprise.

ConnectUC is the app that powers your calls, voicemail, texting, and fax. You can use it in a browser at app.connectuc.io with no installation required or download the mobile app by searching "ConnectUC" in the App Store or Google Play.

Your UCaaS username is usually your extension and domain together, such as 101@yourcompany.service. This is different from your Customer Portal login. If you're not sure what yours is, call us and we'll get you set up.

Yes, and we recommend allowing them. ConnectUC needs microphone and audio access to handle calls, and camera access for video meetings. Without those permissions, calling and video will not work properly.

Three ways: the "+New" button, the "New Call" button, or the dial pad that's always available at the bottom of the screen. Dial a number or extension directly, or search your contacts.

Yes, the active call screen gives you Mute, Hold, Transfer (blind or attended), Add Call to conference someone in, Park, and on-demand Record if your line has recording enabled.

Yes, use Quick Reply from the incoming call screen. Pick a pre-written response or type your own, and it's sent as a chat (to coworkers) or a text message (to outside numbers), all without answering the call.

Open the Voicemail tab to see every message, newest first, with playback, a written transcript (if enabled on your line), and one-click call back, forward, or delete.

Yes, within 24 hours. Deleted voicemails sit in "Recently Deleted" before they're permanently removed, so there's a window to recover one.

Yes, a number can be shared across your team with no limit on how many people you add. Everyone added sees new messages going forward, not the history from before they joined, and replies are tagged with each person's name so it's clear who is responding.

Group texts support up to 9 people total, including whoever starts the conversation.

Reply BLOCK to that conversation to opt out, and it only applies to that one number. Reply UNBLOCK any time to resume, or text MSGBL to see your current blocked list.

Yes, from the Fax tab you can attach your document (up to 10 MB), add an optional cover page, and send. To receive faxes, you'll need a fax-enabled number on your account; call us if you're not sure yours is set up for it.

Just about everything is built into the mobile app, including calling, voicemail, texting, chat, fax, and meetings, plus mobile-only extras like a preferred callback number and settings for how the app switches between Wi-Fi and cellular data during a call.

ConnectUC's full help center covers every feature in depth at connectuc.elevio.help. For anything account-specific, our support team is a call away 24/7.