Voice, messaging, video, and AI automation plus the security and integrations enterprises need, all in a single hosted platform.
Crystal-clear calling over our carrier-grade national network.
Calls run on the same tier of network infrastructure carriers use, not a budget VoIP shortcut. The voice quality stays clear even during busy hours. No special equipment needed; it just works better than a typical internet phone line.
Custom auto-attendant menus route callers automatically, 24/7.
Build a menu that routes callers to the right department or person without anyone picking up the phone first and is available around the clock, not just during business hours. Update the menu yourself anytime as your team or hours change.
Bring your whole team and customers onto one line, no extra hardware.
Merge multiple callers onto one line directly from your phone or app with no separate conferencing service, dial-in codes, or hardware bridge required. Works the same whether it's an internal huddle or a client call.
Match your brand with custom greetings, menus, and on-hold audio.
Upload your own greeting and hold music, or choose from a built-in library, so callers hear something that sounds like your business instead of a generic default tone. Menus can be restructured anytime without a service call.
Books appointments, qualifies leads, and answers questions over the phone or by text, in the customer's own language.
Books appointments, qualifies leads, and answers FAQs by phone or by text.
This goes beyond a simple attendant: it syncs with your calendar to book and confirm appointments in real time, asks qualifying questions to route hot leads to the right person, and understands and responds in multiple languages automatically. It runs over both voice and SMS from the same setup, so a conversation that starts on a call can finish over text.
Deploy a ready-made Receptionist, Customer Service, or Sales agent in minutes.
Choose from three ready-to-go personas: an AI Receptionist that routes calls and books appointments, an AI Customer Service agent that handles support questions, or an AI Sales agent that qualifies prospects and hands off hot leads. You can then customize the call flow yourself with a drag-and-drop builder. No code, no waiting on a developer.
Automatic transcripts and summaries after every call without manual note-taking.
Every call gets an automatic transcript and a short summary afterward, so your team isn't scrambling to remember details or type up notes after hanging up. Useful for follow-ups, training, and keeping a record without extra effort.
AI-assisted routing sends callers to the right person or queue, faster.
Instead of a rigid press-1-for-this menu, routing can factor in context, like what the caller's asking about, to send them to the right person or queue more quickly, cutting down on transfers and wrong-department calls.
Text customers from your business number for reminders and updates.
Send appointment reminders, order updates, or quick replies by text from the same number customers already called without a separate texting app or personal phone number involved.
HD video meetings and screen sharing in the same app as your phone system.
Host client meetings, internal check-ins, or trainings with HD video and screen sharing, all inside the same app you already use for calls without a separate video subscription or extra software to manage.
Send and receive faxes digitally without a fax machine or phone line.
Some clients and vendors, especially healthcare, legal, and government, still require faxes. Send and receive them as PDFs by email or through the portal instead of keeping a physical machine and dedicated line around just for faxing.
Native calling inside Teams do not require a separate softphone.
If your team already works in Microsoft Teams for chat and meetings, your business phone calls can happen there as well. There's no separate softphone app to open and no extra tool to learn.
Voice, SMS, chat, and email all land in one queue, not four separate tools your team has to check.
Route calls, texts, and chats to the best-fit agent automatically based on skill or queue.
Contacts go to the agent best equipped to help, based on language, product knowledge, or specialty, instead of whoever happens to be free next. It works the same whether the customer called, texted, or started a chat, which cuts down on transfers and wrong-department contacts.
Voice, SMS, chat, and email all appear in one agent view, so there's no more switching tools for each channel.
Your team stops juggling a phone app, a separate texting tool, and a help desk inbox. Every channel: calls, texts, live chat, and email flows into the same queue and the same agent screen, so nothing gets missed just because it came in on the wrong channel.
Real-time dashboards for wait times, queue depth, and agent activity.
See exactly how many contacts are waiting, how long they've been in the queue, and what each agent is doing right now, so you can shift staff or add coverage before customers start hanging up.
Searchable recordings, full history, and AI-flagged sentiment for training and QA.
Every call is recorded and easy to find later. Pull up any call for training, dispute resolution, or quality review without digging through logs. AI analysis runs automatically on top of that, flagging calls where a customer sounded frustrated and surfacing coaching insights, so you catch issues without listening to every call yourself.
Real-time monitoring flags and blocks suspicious call activity automatically.
Toll fraud, where hackers hijack a phone system to place expensive unauthorized calls, is a real risk for any business. This monitors your account in real time and can automatically block suspicious activity before it turns into a massive bill.
Proactive quality-of-service alerts catch call quality issues before your team does.
The network is monitored continuously for the kinds of issues that cause dropped calls, static, or lag, often catching and flagging a developing problem before your team even notices it on a live call.
Redundant, carrier-grade infrastructure backed by a firm uptime commitment.
The platform runs on redundant infrastructure designed so no single failure can take your phones down, backed by a real contractual uptime commitment rather than a marketing number.
Automatic E911 location routing and built-in 10DLC/A2P SMS compliance, handled for you.
Every number is E911-enabled, so emergency calls automatically route with the right location info to first responders. Business texting is registered and compliant with carrier 10DLC/A2P requirements out of the box, so your messages actually get delivered instead of getting silently filtered as spam.
Salesforce, HubSpot, Zendesk, Zoho, Shopify, and dozens more connect the tools you already use.
Calls, texts, and call data can flow directly into the CRM, helpdesk, or automation tools you already use, including Salesforce, HubSpot, Zendesk, Zoho, Shopify, Microsoft Dynamics, and more, instead of living in a separate system nobody checks. Most common business tools are supported out of the box.
Full-featured iOS and Android softphone apps for calling on the go.
Turn your phone into a business line without giving out your personal number. Calls and texts go through the app, so you stay reachable for work from anywhere, on Wi-Fi or cellular data.
A dedicated desktop softphone for Windows and Mac.
Make and receive calls right from your computer with a dedicated app, with no browser tab required, and it works alongside whatever else you're already running.
Self-service tools to manage users, numbers, and billing without a support ticket.
Add a user, adjust a number, or check your bill yourself through the portal instead of opening a support ticket for routine account changes. Most day-to-day admin doesn't require calling in.