Using your desk phone.

You don't need to dial a leading 9 — just dial the number directly. You can dial on-hook (dial first, then pick up the handset, headset, or speaker) or off-hook (pick up first, then dial). Calls to the US and Canada use 10 or 11 digits; local calls can be dialed with 7 digits.

Dial 011, then the country code, then the local number. International calling is commonly disabled by default to prevent toll fraud — call us if you need it enabled.

Dial the 3-to-4-digit extension directly, or press the button on your phone corresponding to that extension, if programmed.

Intercom lets you instantly connect to another phone in your office without ringing it — the other phone beeps once, then its microphone and speaker turn on automatically. It's ideal for announcing a visitor or asking a quick question. Dial 99 followed by the extension — for example, dial 99100 to intercom extension 100.

Lift the handset to answer using the handset, press the Speaker button to answer hands-free, or use your headset — usually by pressing a button on the headset itself or the headset button on your phone.

Press the Messages button on your phone, or dial 5001 if you can't find it. If you have access to multiple mailboxes, select the one you want, then enter your voicemail PIN followed by #.

Yes, if you have their PIN. Dial 5000, enter their extension when prompted, then enter their voicemail PIN followed by #.

You'll be walked through recording your name (used for the dial-by-name directory) and recording your personal greeting. It's worth taking the time to record a real greeting — many callers won't leave a message at a mailbox with a generic, unrecorded greeting.

Yes. From your mailbox, press 6 for greetings, then 1 to record an alternate greeting. Choose greeting number 2 (1 is your default), record it, then press 3 in the greetings menu to make it the active one.

An attended transfer lets you speak with the recipient before completing the transfer, while the caller waits on hold — press Transfer, dial the recipient's extension or their BLF button, speak with them, then press Transfer again to complete it (or cancel if they can't take the call). A blind transfer sends the call straight to the recipient without you speaking to them first — the exact steps vary slightly by phone brand (for example, Yealink: press Transfer, dial the extension, press Transfer again; older Polycom firmware: press Transfer, then the Blind softkey, then the extension).

Yes — follow the same transfer steps, but dial the full 10-digit phone number instead of an extension.

Yes, that's a voicemail transfer. Do a blind transfer, but add a 7 before the extension — for example, to reach extension 111's voicemail directly, blind transfer to 7111.

Hold is local to your phone — a call you put on hold can only be picked back up at your own phone. Park is system-wide — a parked call can be picked up from any phone. To park a call, dial *** during an active call; the system announces a number like "the call is parked at 7xx." Hang up, and to retrieve it from any phone, dial 7xx.

Yes, using Directed Call Pickup — dial *35 followed by the ringing extension (for example, *35111 if extension 111 is ringing), or press the BLF button for that extension if your phone has one. Note: this feature isn't enabled by default and may need to be turned on for your account — call us if it doesn't work.

Start with the first participant (call them or answer their call), press the Conference key/softkey, dial the second participant, and once they pick up, press Conference again to connect everyone.