Features

Call Management
  • Attended Transfer
  • Auto attendant Answering
  • Automatic Call Distribution (ACD)
  • Busy Call Forwarding
  • Call Forwarding
  • Multicast Paging
  • No Answer Call Forwarding
  • Call Hold
  • Call Park
  • Call Queue
  • Call Recording
  • Call Routing Time Frames
  • Call Waiting Indicator
  • Caller ID
  • Direct Inward System Access (DISA)
  • Directed Call Pickup
  • Do Not Disturb
  • Find Me (Digital Assitant)
  • Forward Calls Locally or Remotely
  • Incoming Call Blocking
  • Office Intercom
  • Ring Groups
  • Voice Mail
  • Voicemail to Email
  • Voicemail to Text Message
Call Center
  • Multiple Agents
  • Pause Calls
  • Queue
  • Reason Codes
  • Tally Codes
  • Zero Out
Call Conferencing
  • Conference Bridges
  • 3-Way Conference Calls
Reporting
  • Accounting and Billing Reports
  • Activity Reports
  • Call Detail Records
  • Call Traffic by Extension
  • Call Volume Graphs
  • Call Center Reports
Third Party Integrations
  • Microsoft Outlook Plugin
  • Salesforce.com Plugin
  • Screen Pops
  • API Available
Customer Portal
  • Account Management
  • Automated Billing
  • Operator Console
  • Detailed Accounting
  • Message Center
  • Endpoint Template Management
Virtual Attendants
  • Multiple Top Level Auto Attendants
  • Sub-Level Auto Attendants
  • Top Level Auto Attendants
Origination & Termination
  • E911 Support
  • Endpoint Templates
  • International Termination
  • Share Line Appearance
  • Toll Free numbers
  • Domestic Termination
  • Domestic Origination
Software Phones
(No More Physical Phones)
  • Mobile App
  • Voice
  • Chat
  • Video Chat
  • Cloud Extensions
  • Mobile Office Extensions